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Privacy Policy



Island Solar Group Pty. Ltd. respects the privacy of your personal information and is committed to ensuring its proper collection, storage, use and disclosure. Under no circumstances will information be sold or made available to marketing agencies or similar parties who are not involved with Island Solar Group. The following statement addresses relevant privacy issues for Island Solar Group with regard to Clause 19 of our Term & Conditions.



​Data that Island Solar Group collects


Our web server collects the following types of information for statistical purposes about visitors to the Island Solar Group website:

  • the number of users who visit the website.
  • the date and time of visits.
  • the number of pages viewed.
  • the country or region of users.
  • traffic patterns.
  • the address of the referring site.

All of this data is anonymous and Island Solar Group will make no attempt to identify users or their browsing activities. The purpose of this information is to evaluate the performance of the website and to improve the content and format for its users.

​Like many other commercial websites, the Island Solar Group website may employ a standard technology called a "cookie" to collect information about how the Site is used including data such as pages visited and inferred preferences, as well as aggregate site data. "Cookies" are pieces of electronic information (specifically, a string of text) that your browser and your operating system store on your hard drive for record-keeping purposes. Cookies can store a user's ID and password, personalise home pages and identify which parts of a site have been visited or keep track of previous selections or purchases. In this way, cookies can enhance the user's visit. They are not used to track your activities for the purpose of personalised direct mail campaigns or for future contact.



Information customers provide


By knowing customer preferences, Island Solar Group can more effectively and conveniently provide special offerings tailored to the requirements of our customers.

Depending on the service you are accessing, you could be asked at various times to provide information including but not limited to, details such as your name, e-mail address or information about what you like and do not like. 

Visitors to the website may choose to submit information to Island Solar Group when they elect to:

  • request a brochure.
  • request a service.
  • submit a question or comment via the site's Enquiry, Free Quote, Contact Us or Feedback forms.
  • apply to or request further information on any of the Island Solar Group Programs.
  • apply for a job.

The information you provide when you visit the site is used to enhance the services offered on the site and to personalise other special offers from Island Solar Group to provide you with products and services that we think will be of interest to you.

Island Solar Group administers a number of Marketing Programs. Members of the general public may elect to participate in these programs and will be required to submit personal information through subscription forms, booking forms or requests for more information either through emails, response devices or other methods.



The purpose and usage of information collected


Island Solar Group will not use your personal information for any purpose you would not reasonably expect us to. Your information may be used by Island Solar Group to enable us to enhance our relationship with you; however, it is your decision whether you wish to provide us with the information necessary for this service.

All personal information collected by Island Solar Group will be used to ensure our marketing programs function properly, both from a functional and operational perspective and for planning and product development, to ensure that our marketing programs are tailored to suit your needs. The personal information collected is fundamental in order for you to participate in the various marketing programs. If you have chosen to receive news and deals online - this will be sent to your nominated e-mail address as well as other e-mails keeping you up to date about other products and services. If you provide us with your postal address, you may receive periodic mailings from us with information on new products and services or upcoming events. These offers may be based on information you have provided and on your history with us as a customer.

For operational purposes, Island Solar Group may divulge your personal details to a third party when the administration and processing of a marketing program is outsourced to a third party. (Examples include - when mailing houses are used, when an outside agency uses customer data provided or when a credit check is required on application).

Island Solar Group will not sell, rent, or trade your personal information to third parties for marketing purposes.

We may also release information about you where there is a duty to the public to disclose that information, i.e. where the law requires us to do so.

On termination of your participation in any of the Island Solar Group programs, your contact details will be noted as closed and your details will be deleted from our databases.



​Opt Out


As a participant in the Island Solar Group programs, one of the benefits your membership may include is mailings. These mailings include details relating to you and may include special promotional offers. If you would prefer not to receive these communications, you have the right to opt out. A choice to opt out will be included on these occasions. Alternatively, you can write to Island Solar Group and request that you receive no further information.

As a participant, you also have the right to request access to the personal information that Island Solar Group has relating to you. Please direct such requests in writing either to the general inquiry section on the website or to the contact for that particular marketing program.

All our email communication with you requires your consent, whether explicit or inferred. The emails you receive will contain details regarding unsubscribing (opt out) from our database. If you experience any difficulty with this un-subscription process you can email us at This email address is being protected from spambots. You need JavaScript enabled to view it.





Island Solar Group operates secure data networks, protected by industry standard firewall and password protection systems, to guard against the loss, misuse or alteration of information under the company’s control. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised individuals have access to the information provided by our customers.



Complaints and enquiries


Please contact us by email on This email address is being protected from spambots. You need JavaScript enabled to view it., or by phone 1300 710 949 if you believe:

  • someone has gained access to your personal information.
  • you feel we may have breached our privacy obligations or your privacy rights in any way, or
  • you would like to discuss any issues about our privacy policy.

We will try to satisfy any questions you have and correct any errors on our part.

If you are not satisfied with the response you receive, or you believe that your privacy continues to be compromised, you can lodge a complaint with the Federal Privacy Commissioner who can be contacted at:

Director of Compliance
Office of the Federal Privacy Commissioner
GPO Box 5218
Sydney NSW 1042
Ph: 1300 363 992



Changes to our privacy policy


This information relates to our current privacy standards. We may vary our privacy statements from time to time. We will notify you of these changes via www.islandsolar.com.au.



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terms of use




​All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

​Island Solar Group is a family friendly site, and we DO NOT accept or allow the following types of sites into our program: Gambling, Adult content (porn, soft porn, sites with adult ad's), Pharmacy (Cheap drugs, Viagra, male/female enhancement, etc.), Hate, Link Farms or Spam Sites. If you sell any of these products and we find out, we will cancel your membership without hesitation. We do not need to explain our decision or reasons if we reject or cancel any membership.



​Email Optin Policy


When using our Island Solar Group newsletter service, you will be opted in to receive email updates from Island Solar Group. You may unsubscribe at any time by clicking on the "Modify your subscription" link at the bottom of any email sent.





Please refer to our copyright information detailed here





All trademarks, service marks and trade names of Island Solar Group used in the site are trademarks or registered trademarks of Island Solar Group Pty. Ltd.. 



​Disclaimer of Warranty


Please refer to our Disclaimer of Warranty information detailed here.



​Limitation of Liability


Island Solar Group shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the services and products offered on this site, or the performance of the services and products.



​Typographical Errors


In the event that a Island Solar Group product is mistakenly listed at an incorrect price, Island Solar Group reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Island Solar Group reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Island Solar Group shall issue a credit to your credit card account in the amount of the incorrect price.



​Term; Termination


These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Island Solar Group without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.





Island Solar Group may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Island Solar Group.



​Use of Site


Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Island Solar Group or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.



​Participation Disclaimer


Island Solar Group does not and cannot review all communications and materials posted to or created by users accessing the site and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Island Solar Group is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Island Solar Group reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Island Solar Group in its sole discretion.





You agree to indemnify, defend, and hold harmless Island Solar Group, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys'' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.



​Third-Party Links


In an attempt to provide increased value to our visitors, Island Solar Group may link to sites operated by third parties. However, even if the third party is affiliated with Island Solar Group, Island Solar Group has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Island Solar Group. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Island Solar Group seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).



​Force majeure


To the extent permitted by law, we will not be liable to you for any loss or damage (whether direct or consequential), nor be in default under these terms and conditions, for failure to observe or perform any of our obligations under these terms and conditions for any reason or cause which could not, with reasonable diligence, be controlled or prevented. These causes include acts of God, acts of nature, acts or omissions of government or their agencies, strikes or other industrial action, fire, flood, storm, riots, power shortages or failures, sudden and unexpected system failure or disruption by war or sabotage, and other acts or omissions of third parties.



​Applicable law

Your use of this site shall be governed in all respects by the laws of the State of Queensland, Australia, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Island Solar Group products or services) shall be in the state or federal courts located in the State of Queensland, Australia. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Island Solar Group products) must be commenced within one (1) year after the claim or cause of action arises. Island Solar Group's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Island Solar Group may assign its rights and duties under this Agreement to any party at any time without notice to you.



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